Orders placed Monday – Friday after 2:00pm to 12:00pm PST will be shipped the following business day. Our business hours are Monday – Friday, 6:00am – 5:00pm PST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.
If you would like to speak with someone, please email us at firstname.lastname@example.org
Return and Refund Policy
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that time frame.
If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to firstname.lastname@example.org or call Customer Service.
Order processing, Delivery method and timing
Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in New York. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call or email us at email@example.com
How long will it take to ship my order out?
We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1st business day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS Priority Mail, the 20th does not count as the first shipping day, but the 21st does.
How do i track my order?
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at firstname.lastname@example.org and we will be happy to provide you with your tracking number.
Can i upgrade my shipping?
You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Tell us your order number and preferred shipping method with your credit card ready.
Shipping methods & estimated delivery dates
USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx SmartPost: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to deliver the next day before the end of the business day, according to their website.
Please note FedEx does not offer weekend delivery through our system. This means if you placed an order on Friday for overnight, it will not be delivered until Monday.
If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!
International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for custom delays or if your package has been returned due to your country’s regulations.